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Genesys Cloud Integrations

SMS/MMS messaging and Number Lookup tools for Genesys Cloud agents

Send SMS
Send SMS messages to customers with real-time delivery tracking
  • Alphanumeric sender ID support
  • Unicode & emoji support
  • Delivery status webhooks
SMS Campaign
Send bulk SMS campaigns using Genesys contact lists and templates
  • Contact list integration
  • Template variable substitution
  • Batch message delivery
Number Lookup
Verify phone numbers and get carrier information instantly
  • Carrier identification
  • Caller name (CNAM) lookup
  • Line type detection
NL Campaign
Enrich contact lists with carrier and caller information
  • Bulk number lookups
  • Auto-update contact data
  • Carrier & CNAM enrichment
Genesys WebSocket Notifications
Subscribe to Genesys Cloud notification topics and monitor live WebSocket events
  • Topic catalogue grouped by functional area
  • Queue, user, flow and campaign object pickers for topic placeholders
  • Active subscription removal and live JSON event windows
API DocumentationTesting Hub